1. General questions

• 1.1 What is Catooh?

With Catooh, multimedia files can be bought or sold online. The catalogue offers high-quality photos, videos, songs, sound arrangements and effects, ringtones, and other multimedia contents with various themes and genres.
Catooh provides owners of MAGIX software with additional working material. This includes high-quality DVD menu templates, MovieShow Maker styles, Soundtrack Maker styles, Song Remix packets, and more for photo, video, and music editing on PC or cell phone.


• 1.2 How can I log into Catooh?

Accessing Catooh is child's play. Once you've registered for free, you'll be able to gain access to all media files straight away.


• 1.3 I forgot my user name and password. What now?

No problem. Your email address is your login. If you have forgotten your password, click on the "Forgot password?" link on the login page, enter your email address, and you will immediately receive your password per email.


• 1.4 How can I change my user data?

You can view and change your user data whenever you like. To do so, simply log in to . Here, you'll find all the most important information relating to your Catooh account. To change your data, click on "Change user info" to the left under "Options".

2. Shopping in Catooh

• 2.1 In which formats are the media files offered?

cfx
Effect file, which controls MAGIX -specific effects. Usable only in MAGIX programs.


jpg
JPEG – image format


mtp
Archive file, automatically installs the contents using a MAGIX program. Usable only in MAGIX programs.


mxv
(as a ZIP format) video format similar to *wmv. Usable only in MAGIX programs.


ogg
Ogg Vorbis – music format


wmv
Windows Media Video – video format


mov
Quicktime Motion JPEG B


wav
Uncompressed audio file


zip
Archive file containing multiple media files


• 2.2 How can I open an mtp file?

Files in mtp format can be opened using the file browser of your MAGIX software, the MAGIX Media Pool. Double-clicking on a file will result in it being automatically installed in the corresponding program folder, available for use in your MAGIX software.


• 2.3 How do I download media from Catooh – the Online Content Library

You can download the media files you bought from the corresponding download list. The download list can be viewed under the "View bought media files" point in your customer account.


• 2.4 What happens to interrupted downloads?

You can download the media files you purchase within three days of purchasing them via "Purchased media" in your customer account, without having to pay for them again.


• 2.5 What do I do with defective downloads?

If the media file you purchase does not work properly, please contact our Support team, referencing the article number. We will make a new download available to you or, if necessary, refund the purchase price.


• 2.6 What methods of payment are accepted?

You can pay via credit card or PayPal. If located within the EU, payment by direct debit is also possible.


• 2.7 Do I have to secure the media file myself after purchase?

You alone are responsible for the security of your purchased media files. For this reason, we recommend making regular and multiple backup copies every now and then. Catooh will not provide a free replacement should you lose your purchased data.


• 2.8 What can I do with purchased media files?

The scope of your rights of usage depends on the purchase licensing level. Fundamentally, you may purchase Catooh licenses for private and commercial use. Details on the licensing scope can be found in the corresponding licensing conditions. An overview of all licensing levels can be found on the Prices and Licenses page.

3. Selling in Catooh

• 3.1 Who can sell media in Catooh?

Every user of Catooh with a valid customer account is permitted to offer media for sale in the Online Content Library.


• 3.2 How do I sell media?

In the upper navigation area of Catooh select the "Sell" option and follow the instructions. General information on selling media in Catooh can be found in the "Information for Sellers" section. This can be downloaded as a PDF.


• 3.3 What type of media can I sell?

Catooh provides its users with the opportunity to sell pictures, videos, sounds & music files.


• 3.4 Which formats can I upload for selling?

Depending on the media type, please keep to the following standards:


Pictures
1. Pictures must be submitted in JPEG format.
2. Select the best possible quality setting when exporting from your photo software.
3. The minimum resolution for photos is 2 megapixels.
4. Always upload pictures at the highest possible quality available.


Videos
1. The container format is Quicktime (MOV)
2. The video codec is MJPEG B, quality min. 85%
3. If an audio track exists, the audio codec is to be uncompressed (PCM WAV), stereo, 16-bit, 48 kHz
4. Valid combinations of aspect ratio, field mode, resolution & frame rate can be found in the corresponding overview in the "Information for Sellers" section.


Audio
1. Audio files must be uncompressed wave files.
2. The rate must be 44.1 kHz or 48 kHz.
3. The audio signal must be in 16-bit stereo.

Based on your uploaded media, the Catooh system will automatically create previews and lower-quality versions.


• 3.5 Why were my media files rejected?

Media files which do not conform to the technical, legal or content-based standards of Catooh will not be published. To find out more about this, please go to the "Information for Sellers" section. This can be downloaded as a PDF.


• 3.6 What profit can I make from the sale of my media?

Sellers will receive 50% of the profits made from sold media. This may be subject to tax deductions, currency conversion fees, and fees for payment methods. The current status of your sales and profits can be found in the "Overview" section of your customer account.


• 3.7 How do I get the amount credited to my account?

Payments to Catooh sellers are made every quarter. Every three months you will receive an overview of the media you sold. Once you have received your seller's payment, you can redeem the payout in your customer account. To do so, simply click on "Request payment" in the "Payment" section of your customer account. Please make sure that your PayPal data / email address information is correct.


• 3.8 To where can I have the credit balance on my account paid out?

The payout of credit may only be carried out using PayPal. In order to be able to receive money from this service, you will need an email address. Make sure that your email address is correctly listed in your user data. To transfer the money to a bank account, you will first have to register for Paypal. Additional information on the PayPal service can be found on .

• 3.9 What does annual customer account balancing mean?

Catooh performs customer account balancing on 30 September of each year. This affects all customer accounts that have been in existence for at least 12 months. Balancing means that all credit balances will be paid to the specified PayPal accounts. For credit balances under 50 USD, a payout fee of 30 USD is charged. A negative account balance will not arise due to the payout fee. You can use lesser amounts to purchase media before balancing on 30 September.

4. Contact

• 4.1 Wie kann ich den Catooh Support erreichen?

You still have questions? Then please don't hesitate to contact our Customer Support Center at: info@catooh.com